The evolution of complaint management in the Hong Kong Hospital Authority. Part 1: Complaints management--a tool for system change?
نویسندگان
چکیده
An issue of great concern to medical practitioners, both in the public and private sectors, is complaints on medical services. This two-part series aims to present a more positive side of dealing with complaints received in our health care system. In the first part in this issue, we raise the possibility of achieving positive organisational enhancements through a more complete and efficient monitoring of the feedback received. This parallels a similar developing awareness in other overseas health care systems, for example, in the United States and the United Kingdom. In the second part—which will be published in the next issue—we share details of some more pertinent cases we have handled, and the lessons learnt.
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ورودعنوان ژورنال:
- Hong Kong medical journal = Xianggang yi xue za zhi
دوره 10 4 شماره
صفحات -
تاریخ انتشار 2004